Cufflinkman.co.uk Returns Information

Returns

 As a valued customer we want you to be happy with what you’ve ordered. If you’re not completely satisfied with the product(s) you’ve bought then simply return it to us at any time within 14 working days of receipt. This offer excludes personalised items. Personalised Items are non-returnable unless they are faulty or damaged because they have be made especially for you.

 Should you return an item because of an error on our part or if it’s defective, then we’ll refund the full value of the item and your costs in returning it to us.

Refunds

A full refund will be made for returned goods within 14 days on the condition that the goods are returned to us in their original presentation boxes, unused and returned to us in the same condition they were received. 


Wrap the items securely and send to the address below . We strongly recommend that returns are sent by 'insured registered delivery'. Please obtain ‘Proof of Postage Certificate' from your post office as we cannot be held responsible for parcels lost on return to us and will only issue a refund for the goods once they are in our possession..

We are not responsible for return postage other than for incorrectly supplied, defective or damaged Goods. Return postage for Goods returned for any other reason shall be solely at your cost.

Faulty Goods


In the unlikely event that your order is incorrectly shipped or found to be damaged or defective, should contact us normally within 2 working days of receipt to let us know about the problem and we will work with you to resolve it. We may ask you to email us a photograph of the damage or to return the items to us. We will work with you to resolve the issue as quickly as we can.

We may send you a replacement pair as soon as possible or issue you a full refund, including the original postage paid and postage of sending the items back (if a receipt is enclosed), on all ‘faulty’ or ‘incorrectly supplied’ items. 


Please use the contact us form or telephone us to discuss the isse.

Please wrap the items securely in their original packaging. We strongly recommend that returns are sent by 'insured registered delivery'. Please obtain ‘Proof of Postage Certificate' from your post office as we cannot be held responsible for parcels lost on return to us and will only issue a refund for the goods once they are in our possession..

We are not responsible for return postage other than for incorrectly supplied, defective or damaged Goods. Return postage for Goods returned for any other reason shall be solely at your cost.

Confirmation of your return will be received via email, please send your return to the following address: 



Returns Department

Guy's Magnets T/A Cufflinkman 

Unit 11 Bath Road Business Centre

Bath Road

Devizes

SN10 1XA

UK

Receiving your Refund

We will contact you by email when your refund has been processed.

All refunds will be paid with receipt of the goods and within 30 days, or where applicable replacement Goods will be dispatched to you as soon as possible, with no further costs to you.

Customers are required to take reasonable care of the goods whilst they are in their possession.
We will not accept any responsibility for loss or damage to Goods returned in this way until they are received at our above address.

If you have any queries about our delivery and/or refund policy we are always happy to help.

Please see our Contact Us section for further details.