Packaging & Delivery
Free shipping
Free UK Delivery when you spend £50 (After discounts applied).
For international orders and sub £50 UK orders we never charge excessive amounts for postage and packaging. Our P&P charges are made up of the Royal Mail charge for the service plus a small contribution towards the packaging materials, plus VAT, which we are legally obliged to charge.
Same Day Dispatch (Non personalised products)
We aim to ship all items as soon as payment is cleared. This means that items ordered and paid for by 12 noon (UK time) Monday-Friday are dispatched on the same day (Excluding bank holidays). Items ordered and paid for after 12 noon or over the weekend are sent on the next working day.
Personalised & Bespoke Products Lead Times
We aim to engrave and dispatch personalised products within 2-3 working days (We are normally able to dispatch sooner than this).
Bespoke products can have a significantly longer lead time and these are stated on the product listings.
Standard / Free UK Delivery
As standard, we ship using Royal Mail Tracked 48™ (Tracked Second class) delivery service which is a 2-3 working day service (approximately).
Please be aware that delivery to certain UK postcodes will take longer due to their remote locations. We cannot be held responsible for delays as a result of sending to these destinations.
Fast UK Delivery
We ship using Royal Mail Tracked 24™ (Tracked First class) delivery service which is a 1-2 working day service (approximately).
Please be aware that delivery to certain UK postcodes will take longer due to their remote locations. We cannot be held responsible for delays as a result of sending to these destinations.
Express UK Delivery - DHL
Upgraded delivery via DHL Express is available to delivery addresses in England & Wales and offers a next business day service.
Express UK Delivery - Royal Mail
Further UK destinations are available for express delivery via Royal Mail Special delivery. This offers next business day delivery to UK mainland but has the following limitations for some harder to reach areas.
Royal Mail delivers within two working days by 5.30pm to the following postcodes areas:
HS2
IM
PA60 - 75, 78
ZE2, 3
Royal Mail delivers within three working days by 5.30pm to the following postcode areas:
KW16 - non Town
KW17
PH30, 41 - 44
International Delivery
International shipping costs are calculated at the point of sale and depend on location, total shipping weight (Including the packaging) and the best pricing we can obtain from our shipping partners.
International Taxes & Importation Fees
British VAT (at 20%) is not charged on any purchases with delivery destinations outside of the UK.
Additional VAT, duties, tariffs and customs clearance fees may be due at the destination country to enable customs release and delivery.
If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties, taxes (Such as VAT) and customs clearance fees. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
Additional payments may need to be paid to the relevant authorities at the country of destination, including VAT, duties, tariffs and customs clearance fees.
Please note that we are legally required to declare the correct value & country of origin of all products as this is used to calculate the tax and any tariff duty due.
Packaging
We ship all of our products in boxes to ensure they arrive undamaged and in pristine condition upon arrival. Wherever possible, we use letterbox friendly packaging.
